Body
Priority Levels
| Priority |
Definition |
Examples |
|
| Emergency |
Campus Wide impact |
Power Outage, Phone outage, Trees down, unsafe to be on campus |
|
| High |
Building outage |
Network is down in a building or department. President's Office, VP's office, and their admins. All tickets originating from the President's Office or any VP's Office are automatically escalated to High regardless of scope.
*Final Exams often times escalate Low or Medium incidents to HIGH.
|
|
| Medium |
Important and Needs quick attention, affects operations but does not impact an entire building |
Projector malfunction in a classroom, POS in DH, |
|
| Low |
Regular ticket process |
Distribution lists, software needs, order a computer. |
|
Instructions
Everyone should familiarize themselves with who occupy the roles of President, VP's , and their executive assistant's. Below are two links that should be able to help identify individuals in the High category..
Additional Information
Mid-Terms and Final Exams often times escalate Low or Medium incidents to HIGH. Please be aware of other special events happening in and around campus that may signify an escalation due to circumstance of invited guests or scheduled appearances or performances.